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Customer Support Service









Frequently Asked Questions

Problems associated with your account.
Account FAQ
Payment FAQ
Game Play FAQ
System FAQ

Before Contacting Support

Customer Support Reply

1. A response to your inquiry/request will be sent to the response E-mail.
2. You can get a reply even faster if your request is detailed and have proper supporting data.
3. Response to your inquiry/request can take up to 24 hours, please do not create multiple tickets.

Not Receiving our Reply?

1. Please check your registered E-mail address.
2. Check your E-mail box whether it's full or not.
3. Some Service Providers may categorize our replies as a spam mail.
Check your spam mail box for email that has been sent by 2 CIVILIZATIONS Support.

Before contacting support, please look at the FAQ section, where you can find the answers of most commonly asked questions.